💳 Refund & Returns Policy – BD SMART SELL

 

At BD SMART SELL, we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, our Refund & Returns Policy provides clear guidance on how to request a return, exchange, or refund.

 

1. Returns Eligibility

 

You can request a return or exchange if:

The product is defective, damaged, or incorrect.

The product is unused, in its original packaging, and in the same condition as received.

The return request is made within 2 days of delivery (for most items).

Note: Personalized items, cosmetics that have been opened, or products damaged due to misuse are not eligible for returns.

 

2. How to Request a Return or Exchange

 

To initiate a return or exchange:

Contact our Customer Support team:

Phone: 01999-900081 | 01999-900082 | 01999-900083

Email: [email protected]

| [email protected]

Provide your order number, product details, and reason for return.

Our team will guide you through the return shipping process.

 

3. Refund Process

 

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7–10 business days, and the amount will be credited to your original payment method.

Shipping charges are non-refundable, except in cases where we sent the wrong or defective product.

 

4. Exchange Policy

 

If you want to exchange a product for another item, please contact our support team.

Exchanges are subject to product availability.

The returned product must meet the returns eligibility criteria.

 

5. Shipping for Returns

 

Customers are responsible for return shipping costs unless the product is defective or sent incorrectly.

Use a trackable shipping service to ensure safe delivery of the returned item.

 

6. Important Notes

 

Ensure all products are well-packaged to prevent damage during return shipping.

We reserve the right to refuse any returns that do not meet the eligibility criteria.

 

7. Contact Us

 

For any questions regarding refunds, returns, or exchanges:

Phone Support: 01999-900081 | 01999-900082 | 01999-900083

Email: [email protected]

| [email protected]

Website: www.bdsmartsell.com